Define the unit of value
The correct question may be whether a reviewer completes a case faster, whether citations support a decision, or whether an agent chooses the right tool—not whether a response resembles a reference sentence.
Test realistic inputs
Include incomplete records, conflicting documents, unusual terminology, unavailable systems, and ambiguous requests. Production reliability is defined by difficult cases, not polished demonstrations.
Measure abstention
A system should know when evidence is weak or an action exceeds its authority. Useful evaluation includes escalation quality, reviewer effort, and safe failure behavior.
Keep evaluation alive
Datasets, prompts, models, tools, and business rules change. Evaluation should run continuously against versioned scenarios with visible acceptance thresholds.
Apply this thinking to a real system.
We can map the operating constraint, evidence requirement, and safest path to a representative proof.
Discuss a project ↗